02 · WHERE THE MONEY IS
Six places AI pays. Nowhere else.
I
Value creation roadmap
Where AI moves EBITDA in your hold period, sequenced against the plan. For deal teams and operating partners, before or after close.
II
Revenue capture
Missed calls, after-hours voicemail, quotes that never got a follow-up. AI answers, books, and follows up so revenue you already earned actually lands.
III
Field productivity
More billable hours per technician. Job summaries, quoting support, and dispatch help that give hours back to the people who bill them.
IV
Back office at platform scale
One back office for many brands. Invoice processing and reporting that roll a portfolio into one view without flattening the brands.
V
Vendor calls, made
I buy AI at portfolio scale as my day job. I will tell you what to buy, what to build, and what to walk past. A decision, not a matrix.
VI
Exit readiness
Buyers now diligence the AI story. Clean data, real usage numbers, and deployments that survive a management presentation.
04 · PROOF
Built where the work is real.
This playbook runs today inside a private equity backed national home services platform. More than 30 brands, hundreds of technicians, thousands of calls a day.
After-hours calls that used to reach voicemail now book jobs.
Quote follow-up that used to depend on memory now runs every time.
Back-office hours came back to the month-end close.
"If it doesn't move EBITDA, it doesn't ship."
05 · THE KILL LIST
Already dead. Don't fund it twice.
Everyone sells you what works. This is the running list of AI ideas that did not survive contact with real operations, updated as new ones earn their spot. If one of these is on your board deck, the first conversation will be short and it will save you money.
The website chatbot
KILLED AT PROOF OF CONCEPT · 2025
A customer with water on the floor wants a human on the phone, not a typing indicator. The bot deflected the calls the business wanted most. The money went to answering the phone instead.
Standalone call-analytics dashboards
KILLED AT PILOT · 2025
Beautiful charts about calls nobody re-listened to. No behavior changed, so no line item moved. Analytics only pays when it's wired into a follow-up action the same day.
Lead scoring on thin data
KILLED BEFORE PILOT · 2026
The model needs years of history most local brands don't have. It ranked leads confidently and wrongly, which is worse than not ranking them at all. Revisit at platform scale, not per shop.
06 · MAIN STREET
You don't need a sponsor to run this playbook.
The same AI that answers calls for a national platform will answer them for a three-truck shop. Fixed fee, a few weeks, no retainer. We pick the two or three deployments that pay fastest, usually the phone, the quote follow-up, and the office admin, and we get them running.
THE MAIN STREET PACKAGE
Missed-call answering · Quote follow-up · Review responses · Office admin
One fixed price. If I don't think it will pay for itself, I'll tell you before you spend a dollar.
07 · THE REPORT
The State of AI in the Trades.
The first annual report on what actually got deployed across home services: what paid, what stalled, and which vendor categories grew up. Written by someone who runs this for a living, not an analyst who has never seen a dispatch board. The first edition lands January 2027.
NO SPAM. THE REPORT AND NOTHING ELSE, UNLESS YOU ASK.